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Return Policy

Primal Canine is committed to ensuring that you and your pets are satisfied with the products you choose! We provide samples for most dry food options, as well as many of our raw food options. The following products are not eligible to be returned: 

  • Raw food 

  • Inukshuk Kibble 

  • Products that are more than 1/4 used

  • Products without original packaging and receipt

  • Collars & Leashes

 

Refund Policy 

As a small business, Primal Canine offers store credit and exchanges for items eligible for return. Refunds will not be processed under most circumstances. 

 

Delivery & Pickup Policies 

Orders containing raw food products 

  • During cooler weather, deliveries will be left at your door during our regular delivery window (10am - 8pm).

  • During warm weather (above 0 degrees celsius) someone should be available to collect your order during our regular delivery window. (10am - 8pm). 

  • Our delivery route is preset and we are typically unable to accommodate special requests. Please place your order when you will be available to collect the order on the scheduled delivery day or consider picking up your order in store! (Calgary, Okotoks, Chestermere, next business day Monday - Saturday) (Airdrie - Following Thursday)

  • Consider leaving a cooler out at your point of delivery for your order to be left in. This will help to keep your raw food at an appropriate temperature.

  • Primal Canine is not responsible for raw food deliveries once they have been delivered to your provided address. 

 

All other deliveries 

  • Your order will be delivered during regular delivery hours (10am - 8pm Monday - Saturday) 

  • Our delivery route is preset and we are typically unable to accommodate special requests. Please place your order when you will be available to collect the order on the scheduled delivery day or consider picking up your order in store! (Calgary, Okotoks, Chestermere, next business day Monday - Saturday) (Airdrie - Following Thursday)

  • Primal Canine is not responsible for deliveries once they have been delivered to your provided address. 

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